Canceled Orders

There may have also been an issue during the fulfillment process where the item gets damaged. In these cases, we cancel the item from the order. If there are no other items within the order, we will cancel the order completely. We always try to ship as many items from your order as possible.

The exact reason your order has been canceled is unique to what you have ordered, how you attempted to pay for it, the location to which you've chosen to have it shipped, and even the length of time the items have been sitting in your shopping cart prior to check out. Here is a brief list of the most common causes for why an order was cancelled.

My order was canceled within minutes of placing it.

There was likely an issue with either your billing address or card information. Please double check your billing information from the order confirmation you received. If everything is correct, please review your shopping cart to ensure you are not attempting to purchase multiples of an item with a quantity limit which is displayed on the product detail page. If neither of these appear to be an issue, you can contact us using the phone number listed within the cancellation email you received from us or by using the chat feature.

My order was canceled the day after placing it.

There was likely an issue with our inventory. Although we initially thought the item was in stock, when we actually went to locate it, it was no longer available. We apologize for the inconvenience, but encourage you to check back in a week or so. We try our best to restock items as quickly as possible.

"Buy Online, Free Store Pickup" order was canceled.

Similar to an order being shipped directly to your home, "Buy Online, Free Store Pickup" orders are subject to product availability. Store inventory is more limited than our traditional online fulfillment locations. Sometimes it is necessary for the store to pull an ordered item directly from the sales floor. While unlikely, a customer shopping in the store may have placed the item you requested in their own cart and continued their visit. When a store associate goes to grab the item and it is gone, this results in the item being canceled.

Unfortunately, our system is not able to upgrade the item to be delivered to you if it was canceled at the store. You would need to place an order on your end using the correct shipping address if the item is still available on Kohls.com. For assistance placing an order with us, please use the chat feature by clicking “Ask Us”.

Additionally, "Buy Online, Free Store Pickup" orders are held at the store location for seven calendar days. We send you an email reminder the day before we cancel the order. After the seventh day the order will be canceled and the merchandise returned to inventory.

I never got a cancellation notice in my email. Where is my order?

Whether your entire order is canceled or just a single item, you will receive a cancellation notice in your email. If you did not receive one, please check your deleted items and spam folder. If nothing is present, please double-check to make sure your email address is correct by logging into your Kohls.com shopping profile.

If you took the steps listed above and still do not have a cancellation email, it is likely that your order is still on it's way. Please visit the Tracking Your Order section for more details.

What happens to my Kohl's Cash if an order is canceled?

If Kohl's cancels your order due to inventory, the Kohl's Cash will remain active and able to be used.

If you decide to cancel an order yourself, the Kohl's Cash will be deactivated.